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Loyalty Program

Frequently Asked Questions

Referrals

A referral may not have registered due to:

  • Orders placed from same IP address (implemented to prevent fraud and abuse)
  • Referred friend or colleague did not click on your unique tracking link
  • Customer checked out in a different browser
  • Customer checked out in same browser but after 24 hours
  • Order total was less than the stated minimum spend ($385) which is net of any discount codes used

Social Rules

To earn points for social media activity you need to ensure:

  • You are logged into your Paul Evans store account
  • You follow or like (Facebook, Instagram) by going through the loyalty panel under the 'Earn Points' tab and clicking on the relevant rule. This is to ensure we can track the activity to provide the points to you

Birthday Rule

To ensure you receive points on your birthday you need to log into your Paul Evans store account. Then click on the 'Earn Points' tab in the Loyalty Panel above. Finally, click on the Birthday Rule. You will then be prompted to enter your date of birth. This date will be locked in the system and your points will be automatically awarded to you each year.

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