Shipping & Returns
Need to return your order? No problem! Click here to initiate a return and generate a prepaid return label.
We offer FREE shipping and FREE returns for all domestic (US) orders. Pretty amazing, right? Shipments usually arrive between 5-7 business days. Need it sooner? No problem, just select express or overnight shipping at checkout for an additional fee.
We ship to every country in the world (excluding Mexico due to trade restrictions). However, please be aware that international shipments may be subject to duties and taxes. We are not responsible for any additional charges.
We happily accept international returns. The cost of return shipping is the responsibility of the customer.
To initiate a return, simply email firstname.lastname@example.org with your order number (sent in confirmation email) and ship back your shoes using the prepaid return label found inside the plastic slip on the outside of the shipping box. We will issue a refund as soon as your return is received and inspected.
Need a different size, color or style? No worries! Please place a new order on our website and send back your original order for a refund.
Please note, we accept returns from international customers. However, the cost of return shipping is the customer's responsibility.
If you aren't completely satisfied with your order, we will accept unworn items with all original shoe box contents and packaging and provide free return shipping for all US orders within 365 days of the shipping date (only applicable to items paid in full at checkout, not products financed via Affirm which are subject to a 120 day return policy).
A prepaid return label is included in every domestic order. International and APO/PO Box orders may be returned but customers are responsible for return shipping. Click here to notify us about a return or exchange.
Items must be in same condition as they were received including original packaging (tissue paper, plastic sleeves, shoe bag and horn). Please use a soft surface (i.e., carpet) to try on your shoes in order to prevent scratches. The soles are hand painted and will scuff as soon as they hit hard surface, both indoors and outdoors. We will not accept damaged product.
Once your return is received and inspected a refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please note it can take up to seven business days for our warehouse to process returns and therefore your patience is appreciated.