Shipping & Returns
FREE Fedex International Shipping
We offer FREE Fedex international shipping. Pretty amazing, right? Our standard Fedex delivery method requires a direct signature for delivery. We do this to ensure you receive your shoes. However, please use Fedex Delivery Manager to change your delivery preferences should you desire to do so.
Shipments usually arrive between 3-5 business days within the US, and up to 10 business days for international orders. Need it faster? No problem, just select express or overnight shipping at checkout.
We ship to every country in the world. However, please be aware that international shipments may be subject to duties and taxes. We are not responsible for any additional charges.
FREE US Exchanges & Returns
To initiate an exchange or return, simply email us here or at firstname.lastname@example.org and be sure to include your four-digit order number (sent in confirmation email) and a picture of the shoe soles.
We will not ship out exchanges until we visually inspect the returns (either done at our return center or via your photo submission).
Please note, we do accept returns and exchanges from international customers but the costs of international returns are the responsibility of each customer.
If you aren't completely satisfied with your order, we will accept unused items with all original shoe box contents and packaging and provide free return shipping for all US orders within 365 days of the shipping date (only applicable to items paid in full at checkout, not products financed via Affirm which are subject to a 120 day return policy). A prepaid return label is included in every domestic order. International and APO orders can be exchanged and returned but customers are responsible for return shipping. Click here to notify us about a return or exchange.
Items must be in same condition as they were received including original packaging (tissue paper, plastic sleeves, shoe bag and horn). Please use a soft surface (i.e., carpet) to try on your shoes in order to prevent scratches. The soles are hand painted and will scuff as soon as they hit hard surface, both indoors and outdoors. We will not accept damaged product.
Once your return is received and inspected a refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please note it can take up to two weeks for our warehouse to process returns and therefore your patience is appreciated.