Shipping & Returns
Customers are responsible for all shipping fees, including returns. Please allow 24 - 48 hours for your order to be fulfilled at our warehouse in addition to the estimated shipping time. Paul Evans is not responsible for customs and duties charges you may incur, nor will Paul Evans cover the cost of return shipping should you refuse delivery.
Click here to initiate a return. We will issue a refund after your return has been received and inspected. Return shipping is the responsibility of the customer.
If you would like an exchange, please initiate a return and then place a new exchange order directly on our website. We appreciate your following this easy return process.
Please note if you've placed a final sale order with us you cannot cancel, return or exchange your order. Final sales are final, no exceptions.
If you return product that is in unsellable condition or was final sale, your return will be denied and you will be responsible for any additional shipping + handling fees we incur to return your order to you.
180-Day Return Policy
If you aren't completely satisfied with your order, you have 180 days from the shipping fulfillment date to initiate a return. Worn or scuffed merchandise cannot be returned for a refund. Paul Evans will only accept unworn items with all original shoe box contents and packaging.
Please use a soft surface such as rug or carpet to try on your shoes, which will easily scratch if you walk around on hardwood or concrete floors. Shoes with scuffed soles cannot be returned for a refund. Please note, if you initiate a chargeback against us we will be unable to issue a refund for your return.